Shipping from China is via sea freight for bulk orders, ensuring cost-effective delivery. For smaller shipments, air freight expedites the process, minimizing delivery times and maximizing efficiency.

Customization involves a detailed consultation with our design team to match the client's specific requirements. Factories in China offer seamless integration of custom textures and colors, ensuring high-quality output.

Packing is done in durable cartons, each holding 12 rolls of wallpaper. Boxes are labeled according to customization and batch number, facilitating easy tracking and ensuring product integrity during transit.

1. How do I request a replacement for a damaged roll?

   Contact our customer service with the batch number for assistance. We collaborate with manufacturers to expedite the replacement.

2. Can I get a refund if the wallpaper is not as described?

   Report discrepancies within 14 days of receipt. Exporters in China handle refund processes efficiently, ensuring customer satisfaction.

3. Is it possible to order additional rolls post-purchase?

   Yes, reach out to us to coordinate with factories for matching additional rolls, maintaining design continuity.